Refund Policy

Support Hours

Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM (IST).

Returns, Refunds & Exchange

For any returns, refunds, cancellations or exchange requests, please write to us at hello@sunvillage.in.

Order Cancellation

• Orders can be cancelled within 24 hours of placing the order by emailing us at hello@sunvillage.in.
• If payment has already been completed, the refund is initiated via PayU or Razorpay within 2–3 working days.

Returns & Refunds

• If you’re not satisfied with your Sun Village product, you may return unopened and unused items within 5 working days of receiving your order.
• Once the returned items are received, inspected and verified, a full refund is issued to the original mode of payment.

Merchandise

Returns for merchandise items are accepted only if the product is damaged or defective on delivery.

How to Start a Return

Email us at hello@sunvillage.in with the subject line “Refund Request – Order #[your order number]” and include:

• your order number
• the reason for the return or refund
• photos of the product